Frequently Asked Questions

1. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked.

2. What are the conditions for a return?

To qualify for a return, items must be unopened, unused, and in their original packaging. All tags and labels must be intact, and proof of purchase (receipt or order confirmation) is required.

3. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including sale or clearance items, opened, used, or damaged products, and products with broken seals or missing components.

4. What if I change my mind about a purchase?

If you change your mind within 30 days, we will issue a full refund. No restocking fees apply, and return shipping costs will be covered by us.

5. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We will provide a full refund or replacement at no extra cost to you.

6. How do I initiate a return?

To initiate a return, please contact us at Phone: 4036941046 or Email: sale@esportsgallery.com. Our team will provide return instructions, including a prepaid shipping label.

7. How long does it take to process a refund?

Refunds are typically issued within 7 business days after return approval. The amount will be credited back to your original payment method. Refunds may take up to 7 business days to appear in your account, depending on your bank or payment provider.

8. Where should I send my return?

Please ship your return to the following address:

18 Louisa St Ste 365, Ottawa, ON K1R 6Y6

9. Can I exchange an item?

If you need a different item, the fastest way is to return your original purchase and place a new order once the return is accepted.

10. Do you offer a warranty on products?

We offer a 12-month warranty on eligible products. If your item becomes defective after 30 days but is still under warranty, please contact us to coordinate with the manufacturer for a resolution.

11. What if my return package is lost?

Customers are responsible for lost return shipments. We recommend using a trackable shipping service.

12. Do you refund sales tax?

If a refund is issued, we will also refund applicable sales tax.

13. How can I contact customer service?

If you have any questions or need assistance with a return, feel free to reach out:

• Phone: 4036941046
• Email: sale@esportsgallery.com