30-Day Return & Full Refund
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 30 days of delivery for a full refund—no questions asked.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unopened, unused, and in their original packaging.
- All tags and labels must be intact.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Some items are not eligible for return, including:
- Sale or clearance items.
- Opened, used, or damaged products.
- Products with broken seals or missing components.
Returns Due to Change of Mind
If you change your mind within 30 days, we will issue a full refund. No restocking fees apply, and return shipping costs will be covered by us.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will provide a full refund or replacement at no extra cost to you.
Return Process
- Contact us at Phone: 4036941046 or Email: sale@esportsgallery.com to initiate the return.
- Our team will provide return instructions, including a prepaid shipping label.
- Once we receive and inspect the returned item, we will process your refund.
Refund Processing Time
- Refunds are typically issued within 7 business days after return approval.
- The amount will be credited back to your original payment method.
- Refunds may take up to 7 business days to appear in your account, depending on your bank or payment provider.
Returning by Mail
Ship your return to the following address:
18 Louisa St Ste 365, Ottawa, ON K1R 6Y6
Exchange Policy
If you need a different item, the fastest way is to return your original purchase and place a new order once the return is accepted.
Warranty & Defective Items
We offer a 12-month warranty on eligible products. If your item becomes defective after 30 days but is still under warranty, please contact us to coordinate with the manufacturer for a resolution.
Lost Return Packages
Customers are responsible for lost return shipments. We recommend using a trackable shipping service.
Consumer Protection & Data Privacy
We comply with Canadian consumer protection laws and follow PIPEDA (Personal Information Protection and Electronic Documents Act) to ensure your data is secure.
Sales Tax Refund
If a refund is issued, we will also refund applicable sales tax.
Contact Us
If you have any questions or need assistance with a return, feel free to reach out:
- Phone: 4036941046
- Email: sale@esportsgallery.com
Our support team is happy to assist you.